Accessibility
Universal Coach Line Ltd.
Living with a disability shouldn’t prevent you from having an amazing time traveling. If you need an accessible charter bus, just let Universal Coach Line Ltd. know at the time you make your reservation. As long as you notify us at least seven (7) days before your trip leaves, we can provide you with an accessible bus that meets all the Canada Accessible Act regulations.
UCL Accessibility Plan
General:
Universal Coach Line Ltd. (UCL) also dba Whistler Skylynx, is committed to the identification and removal of all barriers that might limit, impede or preclude access to its services.
UCL commits to annual re-assessments of its Accessibility Plan with the goal to remove barriers for its employees and its customers.
Universal Coach Line Ltd.
128 - 11560 Eburne Way
Richmond, B.C. V6V 2G7
(p) 604 322 7799 (f) 604 322 7978
The company’s Director, Safety & Compliance, or their designate, is responsible to:
a) oversee all facets of the Accessibility Plan;
b) ensure drivers receive the necessary training to be in compliance with the Accessible Transportation for Persons with Disabilities Regulations.
c) receive and respond to feedback on barriers experienced by customers and employees;
d) engage company ownership on a regular basis to ensure the organization continues to focus on removing barriers;
e) consult on a regular basis with the organization’s Occupational Health & Safety Committee;
f) consult as required with the Richmond Centre for Disability for updates and changes to its programs;
g) publish Progress Reports within the prescribed time limits;
h) liasse with regulatory officials as required;
i) ensure compliance with Accessible Canada Regulations.
Employment:
UCL participates in and supports the implementation of employment equity for the 4 designated groups:
- women
- Indigenous peoples
- persons with disabilities, and
- members of visible minorities
Annual reports are submitted using the WEIMS system and assists in identifying barriers.
Our hiring processes and track record over the years has clearly shown a lack of barriers when it comes to employment at UCL.
Built Environment:
- Because our Whistler Skylynx kiosk is located on Vancouver International Airport property, we must comply with the prescribed accessibility regulations on airport lands.
- Our main administration office is located on the second floor of the building which does not include an elevator.
- Employees who may have difficulties negotiating the stairs are met on the first floor for the exchange of paperwork and documentation.
- Meetings with clients who may have issues with the stairs are scheduled and conducted at other accessible facilities away from our office.
Transportation:
UCL provides transportation services at Vancouver International Airport, scheduled services to Whistler B.C. and charter services throughout Western Canada and the United States.
Bus services at YVR are provided using accessible vehicles. All drivers have received the necessary training to comply with the Accessible Transportation for Persons with Disabilities Regulations.
We have accessible highway coaches in the event accessible transportation is requested on our Whistler scheduled service and private group charters. Drivers assigned to these requests have been provided the necessary training to comply with the Accessible Transportation for Persons with Disabilities Regulations.
Having just completed the management, scheduling and provision of the bus services for the 2025 Invictus Games, wherein UCL provided transportation to in excess of sixty-seven persons using mobility aids, the organization has proven itself to be a most competent provider of transportation to persons with disabilities in extremely difficult and stressful conditions.
Consultations:
UCL conducts regular consultations with its Occupational Health & Safety Committee to ensure any barriers in the workplace are eliminated whenever possible.
In 2022, Universal Coach Line Ltd. (UCL) partnered with the Richmond Centre for Disability (RCD) to create a robust Disability Awareness & Sensitivity Training Program not only for our employees but to include a Train the Trainer Certification Program.
With this consultation in person and online and using the tools provided by RCD, we created an online training program that covers the necessary elements for the Disability Awareness & Sensitivity Training.
To date, we have trained drivers not only using the Disability Awareness & Sensitivity program, but also using videos and printed documents from our bus manufacturer regarding wheelchair lift procedures and wheelchair tiedown processes.
Regarding barriers in accessing our services, the training program created with RCD’s assistance covers a good portion of those barriers, however, we will need to assess where barriers may exist that need our attention. We can use our management of the transportation of the Invictus Games as a prime assessment platform to identify barriers.
Training:
All employees have access to our online tablet app Disability & Sensitivity Training Program. They can access it on their cell phone, tablet or personal computer at any time keeping them fresh and current with the training.
Feedback:
The link to our Accessibility Feedback platform is below.
Persons who experience a barrier on their own behalf or on another person’s behalf can submit their feedback which will be reviewed promptly, recorded and initiate a process for creating a corrective action plan.
All such occurrences shall be compiled on file for review by compliance staff, regulatory agencies and/or accreditation survey teams.
Whistler Skylynx
Whistler Skylynx can provide accessible transportation provided you make your booking seven (7) days in advance of your trip. Please contact our call centre for further information, 604 326 1616.
Whistler Skylynx Accessibility Plan
General:
Universal Coach Line Ltd. (UCL) also dba Whistler Skylynx, is committed to the identification and removal of all barriers that might limit, impede or preclude access to its services.
UCL commits to annual re-assessments of its Accessibility Plan with the goal to remove barriers for its employees and its customers.
Whistler Skylynx
128 - 11560 Eburne Way
Richmond, B.C. V6V 2G7
(p) 604 326-1616
(e) info@yvrskylynx.com
www.yvrskylynx.com
Skylynx Accessibility Plan
General:
Universal Coach Line Ltd. (UCL) also dba Whistler Skylynx, is committed to the identification and removal of all barriers that might limit, impede or preclude access to its services.
UCL commits to annual re-assessments of its Accessibility Plan with the goal to remove barriers for its employees and its customers.
Universal Coach Line Ltd.
128 - 11560 Eburne Way
Richmond, B.C. V6V 2G7
(p) 604 322 7799 (f) 604 322 7978
The company’s Director, Safety & Compliance, or their designate, is responsible to:
a) oversee all facets of the Accessibility Plan;
b) ensure drivers receive the necessary training to be in compliance with the Accessible Transportation for Persons with Disabilities Regulations.
c) receive and respond to feedback on barriers experienced by customers and employees;
d) engage company ownership on a regular basis to ensure the organization continues to focus on removing barriers;
e) consult on a regular basis with the organization’s Occupational Health & Safety Committee;
f) consult as required with the Richmond Centre for Disability for updates and changes to its programs;
g) publish Progress Reports within the prescribed time limits;
h) liasse with regulatory officials as required;
i) ensure compliance with Accessible Canada Regulations.
Employment:
UCL participates in and supports the implementation of employment equity for the 4 designated groups:
- women
- Indigenous peoples
- persons with disabilities, and
- members of visible minorities
Annual reports are submitted using the WEIMS system and assists in identifying barriers.
Our hiring processes and track record over the years has clearly shown a lack of barriers when it comes to employment at UCL.
Built Environment:
- Because our Whistler Skylynx kiosk is located on Vancouver International Airport property, we must comply with the prescribed accessibility regulations on airport lands.
- Our main administration office is located on the second floor of the building which does not include an elevator.
- Employees who may have difficulties negotiating the stairs are met on the first floor for the exchange of paperwork and documentation.
- Meetings with clients who may have issues with the stairs are scheduled and conducted at other accessible facilities away from our office.
Transportation:
UCL provides transportation services at Vancouver International Airport, scheduled services to Whistler B.C. and charter services throughout Western Canada and the United States.
Bus services at YVR are provided using accessible vehicles. All drivers have received the necessary training to comply with the Accessible Transportation for Persons with Disabilities Regulations.
We have accessible highway coaches in the event accessible transportation is requested on our Whistler scheduled service and private group charters. Drivers assigned to these requests have been provided the necessary training to comply with the Accessible Transportation for Persons with Disabilities Regulations.
Having just completed the management, scheduling and provision of the bus services for the 2025 Invictus Games, wherein UCL provided transportation to in excess of sixty-seven persons using mobility aids, the organization has proven itself to be a most competent provider of transportation to persons with disabilities in extremely difficult and stressful conditions.
Consultations:
UCL conducts regular consultations with its Occupational Health & Safety Committee to ensure any barriers in the workplace are eliminated whenever possible.
In 2022, Universal Coach Line Ltd. (UCL) partnered with the Richmond Centre for Disability (RCD) to create a robust Disability Awareness & Sensitivity Training Program not only for our employees but to include a Train the Trainer Certification Program.
With this consultation in person and online and using the tools provided by RCD, we created an online training program that covers the necessary elements for the Disability Awareness & Sensitivity Training.
To date, we have trained drivers not only using the Disability Awareness & Sensitivity program, but also using videos and printed documents from our bus manufacturer regarding wheelchair lift procedures and wheelchair tiedown processes.
Regarding barriers in accessing our services, the training program created with RCD’s assistance covers a good portion of those barriers, however, we will need to assess where barriers may exist that need our attention. We can use our management of the transportation of the Invictus Games as a prime assessment platform to identify barriers.
Training:
All employees have access to our online tablet app Disability & Sensitivity Training Program. They can access it on their cell phone, tablet or personal computer at any time keeping them fresh and current with the training.
Feedback:
The link to our Accessibility Feedback platform is below.
Persons who experience a barrier on their own behalf or on another person’s behalf can submit their feedback which will be reviewed promptly, recorded and initiate a process for creating a corrective action plan.
All such occurrences shall be compiled on file for review by compliance staff, regulatory agencies and/or accreditation survey teams.
